Terms of Service

1. Acceptance of Terms

By registering an account and submitting a hardware request on the Tech-Concierge platform, you agree to be bound by these Terms of Service. If you do not agree, please do not use our platform.

2. Nature of the Service

Tech-Concierge acts as an independent hardware sourcing agent. Submitting a hardware request via our portal does not constitute a binding purchase agreement. It is a request for our team to source equipment and provide a formal quotation. A legally binding agreement is only formed upon your written acceptance of a finalized quote and invoice outside of this portal.

3. Pricing and Availability Fluctuation

Due to the volatile nature of hardware supply chains and currency exchange rates, any price estimates or target budgets discussed within the portal are indicative only. Quotes provided for "Used," "Refurbished," or "Open-Box" equipment are strictly subject to immediate availability and prior sale by our suppliers.

4. 30-Day Abandonment Clause

To maintain efficient operations, our system monitors ticket activity. If a ticket requires your input, review, or approval and remains inactive for 30 consecutive days, Tech-Concierge reserves the right to automatically cancel the ticket. A new request must be submitted if you wish to resume the sourcing process.

5. Acceptable Use and Malicious Uploads

You agree to use the platform only for legitimate business sourcing requests. You are strictly prohibited from uploading executable files, malware, or any material that compromises the security of the platform. We reserve the right to immediately terminate the account of any user found violating this term.

6. Limitation of Liability

While Tech-Concierge rigorously vets our supply chain partners, we are acting as a sourcing intermediary. Tech-Concierge shall not be held liable for:

• Manufacturer defects or hardware failures (these are covered by the specific warranty SLA agreed upon in your final quote).
• Shipping delays outside of our direct control.
• Data loss or business interruption resulting from the use of the sourced hardware.

7. Modifications to the Service

Tech-Concierge reserves the right to modify, suspend, or discontinue any part of the platform at any time. We will notify registered users of significant changes to these Terms of Service via email.